Privacy Policy

We collect personal information only when it is necessary to deliver our services or respond to your enquiries. The types of information we may collect include:

• Contact details — your name, email address, and phone number.
• Business information — company name, industry, and project-related details you share with us.
• Communication records — messages, enquiries, or correspondence submitted through our website or directly.
• Usage data — anonymised data on how visitors interact with our website, collected through analytics tools.

Your personal information is used solely to serve you better. Specifically, we may use your information to:

• Deliver and manage our services in line with your project requirements.
• Respond to enquiries, quotation requests, and communications promptly.
• Send relevant project updates, invoices, and service-related communications.
• Improve our website experience and service offerings based on usage patterns.
• Comply with applicable legal or regulatory obligations.

We will never use your information for unsolicited marketing without your prior consent.

Prime Vision Media Group implements reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.

• Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• We store data on secure systems and regularly review our security practices.
• In the unlikely event of a data breach that affects your rights, we will notify you in accordance with applicable law.

We do not sell, rent, or trade your personal information to any third party. Your data may only be shared in the following limited circumstances:

• With trusted service providers who assist in delivering our services (e.g. hosting, analytics, payment processing) — bound by confidentiality agreements.
• Where required by law, regulation, or court order.
• With your explicit prior consent for any other purpose.

Any third party that receives your data is required to handle it responsibly and in a manner consistent with this Policy.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance. Cookies are small data files stored on your device.

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics), collected anonymously.

You may disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

In accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA), you have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you.
• Right to correction — request that inaccurate or incomplete information be updated.
• Right to deletion — request the removal of your personal information, subject to legal retention requirements.
• Right to object — object to the processing of your information for certain purposes.

To exercise any of these rights, please contact us directly. We will respond to all valid requests within a reasonable timeframe.

Prime Vision Media Group reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices or applicable legislation. Any revisions will be effective immediately upon being published on this page.

We encourage you to review this Policy periodically. Continued use of our website or services following any updates constitutes your acceptance of the revised Policy. The most current version will always be available here.